This customer support policy outlines how Specialized Web Services (SWS) provides support to our clients after their project is complete.

Support Channels

We offer support through the following channels:

• Email Us
• Call Us (available during business hours)

Support Hours

Our customer support team is available to respond to your inquiries during the following hours:

• Monday-Friday: 9:00 AM to 5:00 PM IST
• We aim to respond to all inquiries within 24 business hours.

Types of Support Offered

We offer support for the following:

• Troubleshooting technical issues with your website.
• Answering questions about your website's functionality.
• Providing guidance on minor updates to your website content (text and images).
• Helping you understand your website's analytics reports.

For more complex website updates or development work, we may offer paid support options. We will discuss these options with you in advance.

Exclusions

The following are not covered under our customer support policy:

• Fixing issues caused by third-party plugins or code not installed by SWS.
• Providing support for website hosting issues (contact your hosting provider for assistance).
• Major website design changes or development work.

Customer Satisfaction

We are committed to providing our clients with excellent customer service. If you are ever unsatisfied with our support, please do not hesitate to let us know. We will work our best to resolve the issue and ensure your satisfaction.