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Refund Policy

Refund Policy

This refund policy outlines the conditions under which Specialized Web Services (SWS) will issue refunds for our services. Please note that this policy applies specifically to situations where a project has already begun and is distinct from our cancellation policy.

General Policy

Due to the custom nature of our web design and development services, refunds are generally not available after project commencement. We invest significant time and resources into understanding your needs and translating them into a functional website.

However, we understand that unforeseen circumstances may arise. If you are unhappy with the progress of your project, we encourage you to communicate your concerns as soon as possible. We will work collaboratively to address your feedback and get the project back on track.

Exceptions

While refunds are generally not available, we may consider offering a partial refund in exceptional circumstances, such as:

  • **Proven inability to deliver the project as specified in the signed agreement.**
  • **Major delays on our end that significantly impact the project timeline.**
  • **Unforeseen technical limitations that prevent us from fulfilling the project requirements, despite our best efforts.

Please note that these are exceptional circumstances, and the decision to grant a partial refund will be made on a case-by-case basis.

Project Revisions vs. Refunds

It's important to distinguish between requesting minor revisions and requesting a refund. We are happy to work with you on revisions to ensure your satisfaction with the final product. This is part of the iterative design process.

However, if you request significant changes to the project scope after work has begun, this may not be covered under this refund policy and could result in additional charges.

Contact Us

If you have any questions about this refund policy or have concerns about your project, please don't hesitate to contact us at [your email address] or by phone at [your phone number]. We are committed to open communication and finding a solution that works for everyone.